Customer Service Representative - Accredo
New
A
AccredoSpecialty Pharmacy
Must live in Arizona, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon., Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm ESTFull-TimeEntry
Salary17.75 - 19 USD / hourly
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Job Details
- Experience
- No experience required, but 1+ years of healthcare customer service experience preferred.
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceTime Management
Requirements
- High School Diploma or equivalent required.
- 1+ years of healthcare customer service experience preferred.
- Ability to excel in a high-volume call center environment.
- Strong problem-solving and analytical skills.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
- Available to work within required contact center hours (Monday-Saturday).
- Reliable cable broadband or fiber optic internet (minimum 10Mbps download/5Mbps upload).
- Dedicated home workspace free of distractions.
- Ability to attend 100% of the 9-week virtual training program.
Responsibilities
- Answer inbound phone calls in a high-volume contact center setting with professionalism and efficiency.
- Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.
- Follow structured workflows and adhere to a scheduled, continuous call-taking environment until designated breaks.
- De-escalate concerns and provide empathetic solutions within standard operating procedures.
- Maintain patient confidentiality and comply with healthcare regulations.
- Meet monthly performance metrics and actively participate in ongoing training and feedback.
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