Senior Customer Success Manager

New

KarbonAccounting Software

Based in the US or CanadaFull-TimeSenior

Salary90,000 - 105,000 CAD per year

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Job Details

7+ years of experience in B2B SaaS, preferably within accounting or professional services software.
Proven track record of owning renewals and driving measurable expansion revenue within complex accounts.
Strong executive communication skills with the ability to influence firm leaders and articulate ROI.
Demonstrated ability to manage a portfolio with commercial rigor, strategic depth, and disciplined prioritization.
Proficiency with CRM, Customer Success platforms, forecasting tools, and analytics systems.
Comfortable operating in a data-driven environment.
Strong program management capability across cross-functional stakeholders.
Ability to travel periodically for strategic customer engagements and industry events.
Experience working within distributed, global teams.

Drive measurable value realization within 90 days post-sale, aligning outcomes to customer KPIs.
Own renewal and expansion strategy, including identifying cross-sell and upsell opportunities.
Manage accurate renewal forecasts 90–120 days in advance.
Develop multi-threaded relationships across executive and operational stakeholders.
Conduct executive-level business reviews to track progress and identify next best actions.
Translate customer feedback into data-backed insights for Product and Engineering roadmap priorities.
Collaborate with Marketing, Support, and Implementation teams to ensure a seamless customer lifecycle.

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