Senior Customer Success Manager
New
W
WonderlicHR Technology
Work from anywhere in the United StatesFull-TimeSenior
SalaryOTE of $110,000 to $140,000, split between a base and variable compensation
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSRelationship buildingAccount Management
Requirements
- 5+ years of SaaS Customer Success or Account Management experience.
- Direct experience in HR technology solutions (Recruiting, HCM, LMS, etc.) is highly preferred.
- Demonstrated track record of managing account portfolios and securing renewals.
- Proven ability to drive revenue growth through cross-sell and upsell initiatives.
- Strong sales acumen with excellent communication and negotiation skills.
- Ability to build relationships with HR and L&D decision-makers.
- Analytical skills to leverage data for client conversations and opportunity identification.
- Proactive, collaborative mindset with the ability to thrive in a fast-paced environment.
- Demonstrated history of long-term success and growth within previous roles.
- Experience coaching or mentoring others as a subject matter expert.
Responsibilities
- Proactively identify renewal and expansion opportunities within an existing customer base.
- Cultivate strong client relationships to align solutions with business objectives.
- Serve as the primary customer point of contact and represent the customer's voice internally.
- Conduct business reviews to assess value realization and develop tailored action plans.
- Manage the full renewal and expansion sales cycle from identifying needs to closing.
- Utilize customer health monitoring tools to identify and mitigate churn risks.
- Provide strategic product and industry insights to customers.
- Create feedback loops between customers and internal product teams.
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