Senior Customer Success Manager
C
CorcentricSoftware-as-a-Service
We are considering candidates interested in working remotely out of the US Eastern Time Zone in the following states: NJ, VA, PA, MD, NC, FL, OH, GA., US Eastern Time ZoneFull-TimeSenior
Salary$100,000- $135,000, annually, plus eligibility for our annual discretionary bonus program.
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Job Details
- Experience
- Approximately 4+ years
- Required Skills
- Data AnalysisMicrosoft ExcelChange ManagementCustomer SuccessSaaSPowerPointAccount Management
Requirements
- Bachelor’s degree in business or relevant field (or equivalent experience).
- Source-to-Pay (S2P), Procure-to-pay (P2P) or source-to-contract domain knowledge.
- Approximately 4+ years of experience in a SaaS environment in Customer Success or Account Management.
- Experience managing a portfolio of 10-20 enterprise-scale customer accounts.
- Proven ability to act as a consultative partner driving value and ROI.
- Strong technical problem-solving abilities.
- Demonstrated ability to influence stakeholders at all levels of an organization.
- Exceptional presentation skills with experience delivering customer decks in MS PowerPoint.
- Proficiency in MS Excel for data analysis and charting.
- Strong negotiation and influencing skills.
- Ability to travel approximately 15-20%.
Responsibilities
- Coordinate distributed internal functions and resources to reach client goals and solve complex customer issues.
- Function as primary point of contact for post-sales activities including onboarding, training, and technical support.
- Cultivate executive relationships to reinforce strategic positioning of solutions.
- Structure and conduct regular business reviews with customers to review accomplishments and business value.
- Establish long-term success roadmaps with frequent checkpoints for milestone attainment.
- Monitor customer health indicators and sentiment trends to proactively address concerns.
- Promote product adoption and identify opportunities to increase the solution footprint.
- Represent the voice of the customer to internal product and delivery teams.
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