Senior Manager, Customer Success Programs & Operations
New
B
BHG FinancialFinancial Services
RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementBusiness OperationsStakeholder managementChange ManagementProcess improvement
Requirements
- 7+ years of experience in Program Management, Business Operations, Customer Success Operations, Strategy & Operations, Consulting, Change Management, or a related field
- Proven experience leading complex cross-functional initiatives
- Demonstrated success building stakeholder alignment and driving organizational change
- Strong written, verbal, and presentation skills
- Experience developing operational processes, governance models, and documentation
- Strong project and program management experience
- Ability to influence stakeholders without direct authority
- Strong business judgment and problem-solving skills
- Demonstrated interest in using emerging tech to solve business problems
- Ability to balance strategic thinking with hands-on execution
Responsibilities
- Lead cross-functional programs from planning through implementation and adoption
- Build stakeholder alignment across departments and leadership levels
- Drive accountability, follow-up, and execution across multiple initiatives simultaneously
- Develop governance structures, workflows, SOPs, and operating procedures
- Create communication, training, and adoption plans for new initiatives
- Identify risks, dependencies, and implementation challenges before they impact progress
- Partner with business leaders to translate customer insights into operational improvements
- Support reporting, measurement, and continuous improvement efforts
- Recommend and implement process improvements that improve the customer experience
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