Senior Program Manager (Change Management)
New
B
BlueprintTechnology Solutions
Remote, preferably in the Greater Seattle, WA AreaFull-TimeSenior
Salary140,000 - 150,000 USD per year
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Job Details
- Experience
- 10+ years
- Required Skills
- Data AnalysisMicrosoft Power BIChange ManagementAzure DevOpsProcess improvement
Requirements
- 10+ years of experience in project and/or program management in complex operational environments.
- 10+ years of hands-on change management experience, leveraging PROSCI or equivalent methodologies.
- 5+ years building and managing Azure DevOps dashboards and Power BI reports for performance and operational tracking.
- Proven record of driving continuous improvement initiatives with measurable business impact.
- Strong analytical and problem-solving skills; ability to translate data insights into actionable strategies.
- Demonstrated ability to manage multiple programs simultaneously in a fast-paced environment.
- Excellent written and verbal communication skills with a strong ability to influence stakeholders.
- Solid knowledge of business process design, service delivery operations, and performance optimization frameworks.
- Green Belt or Black Belt certification in Lean Six Sigma (or equivalent real-world experience).
Responsibilities
- Lead 2–3 concurrent large-scale process improvement programs, ensuring timely delivery, measurable impact, and alignment with organizational goals.
- Conduct data analysis, process mapping, and root cause analysis (RCA) to identify inefficiencies and develop solutions that enhance operational performance.
- Apply Lean Six Sigma and continuous improvement methodologies to optimize customer support and delivery operations.
- Develop and maintain Power BI dashboards and Azure DevOps reports to visualize performance metrics and support data-driven decision-making.
- Design and implement standard operating procedures (SOPs), process documentation, and training materials to ensure long-term adoption and standardization.
- Lead change management initiatives, ensuring teams are engaged, prepared, and supported throughout transitions.
- Partner with delivery, infrastructure, and operations teams to align process improvements with broader business objectives.
- Facilitate value stream mapping (VSM) sessions and other workshops to identify bottlenecks and prioritize high-impact opportunities.
- Mentor and coach cross-functional team members on process improvement principles and best practices.
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