TikTok Shop UK Health & Compliance Supervisor
C
ComfrtE-commerce
RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisComplianceRisk Management
Requirements
- Proven experience handling complex ecommerce order issues.
- Strong knowledge of logistics, fulfillment, supply chain, and marketplace operations.
- High proficiency in TikTok Seller Center.
- Excellent analytical and investigative problem-solving skills.
- Ability to interpret platform violations and compliance rules.
- Strong communication and documentation abilities.
- Experience supporting or mentoring CX team members.
- High accuracy and detail orientation.
- Calm under pressure; strong judgment in sensitive situations.
Responsibilities
- Investigate and resolve TikTok Shop UK operational issues.
- Monitor violation center alerts, flagged orders, and compliance warnings daily.
- Identify recurring operational breakdowns and implement root cause solutions.
- Manage SPS risk by monitoring cancellations, disputes, ODR, and logistics performance.
- Prepare evidence packets for disputes and appeals.
- Maintain communication loops with internal Tech, Ops, Product, and logistics partners like Flexport.
- Support the CX and TikTok Shop teams with operational guidance and SOP development.
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