Client Operations Account Executive

New

JobgetherOperations / Account Management

IndiaFull-TimeMiddle

Salary not disclosed

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Job Details

Previous experience in a client-facing account management, account support, administration, or operations role.
Strong operational and administrative experience.
Experience managing customer or client complaints and resolving issues in a structured and professional manner.
Experience with data consolidation, basic analysis, reporting, and operational performance tracking.
Experience reconciling invoices and working with financial or contractual information.
Good understanding of contractual obligations and the importance of meeting agreed service commitments.
Advanced Excel skills are essential, including the ability to work confidently with operational data and reporting.
Excellent written and verbal English communication skills.
Strong numerical ability and high level of computer literacy, particularly with Microsoft Office.
Strong attention to detail, accuracy, and documentation skills.

Act as the primary point of contact for client complaints, disputes, and related operational issues.
Investigate complaints thoroughly, identify root causes, and work toward fair, timely, and appropriate resolutions.
Maintain accurate and comprehensive records of complaints, investigations, actions, escalations, and outcomes.
Escalate complex, sensitive, or high-risk disputes to senior management when appropriate.
Monitor complaint-resolution timelines and ensure cases are handled in accordance with agreed client SLAs.
Proactively track case progress, identify potential SLA breaches, and implement corrective actions where required.
Prepare regular reporting on SLA performance, resolution rates, complaint trends, and client satisfaction.
Collaborate with Operations, Compliance, Legal, and other internal teams to address systemic issues and reduce operational risk.

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