Verification & Onboarding Operations Executive
A
ApnaTrust & Safety
IndiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, Hindi
- Required Skills
- Microsoft OfficeAnalytical SkillsProblem SolvingGoogle WorkspaceRisk Management
Requirements
- Bachelor’s degree.
- Strong analytical and problem-solving skills with high attention to detail.
- Excellent communication skills in both English and Hindi.
- Ability to work independently.
- Capacity to make quick, informed decisions under pressure.
- Proficiency in Google Suite and Microsoft Office tools.
- Requirement to possess a laptop/desktop with a stable internet connection.
- Experience in trust & safety, content moderation, or risk management is preferred.
Responsibilities
- Review and analyze reported content, user activities, and potential violations to ensure platform policy compliance.
- Perform employer verification tasks including KYC, data checks, and job hygiene.
- Execute policy enforcement actions such as warnings, job removals, account suspensions, or bans.
- Contact users and employers via phone to explain KYC requirements, policy violations, and necessary compliance steps.
- Identify and report trends related to fraud, hate speech, harassment, and other safety concerns.
- Collaborate with verification, customer support, and sales teams to maintain consistent policy enforcement.
- Contribute to the refinement of safety guidelines, workflows, and best practices.
- Achieve assigned productivity and quality performance benchmarks.
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