Operations Manager, Payments
New
S
SportyFintech / Gaming
EMEA, Core working hours are 10am-3pm in your local time zoneFull-TimeManager
SalaryA competitive salary + individual performance based bonuses every quarter
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Job Details
- Languages
- Fluency in both written and spoken English
- Required Skills
- Data AnalysisComplianceStakeholder managementRisk Management
Requirements
- Fluency in both written and spoken English
- Bachelor’s or Master’s degree in Finance or a related field
- Advance knowledge of global payment systems, region specific rules and regulations
- Payment operations experience across tech / fintech / gaming industry is an advantage
- Proven experience in fraud, risk, KYC, investigation, and risk management
- Expert experience managing, leading and building a wider team
- Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
- Experienced owning and and solving complex payment issues
- Understanding of Compliance and Risk Awareness
Responsibilities
- Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
- Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
- Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
- Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
- Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
- Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
- Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
- Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
- Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
- Act as a primary POC with network partners to resolve ongoing production issues
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