Bilingual Front Desk & Insurance Verification Specialist
S
Staffing for DoctorsPsychiatry & TMS
El Salvador. Colombia. Nicaragua. Honduras. Ecuador. Guatemala, 9:00 AM – 6:00 PM EST (US Eastern Standard Time)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent, natural spoken and written English and Spanish.
- Experience
- 2+ years
- Required Skills
- Google Workspace
Requirements
- Fluent, natural spoken and written English and Spanish.
- Minimum 2+ years of direct experience supporting a U.S.-based medical practice in a front-office, administrative, or patient-coordination capacity.
- Bubbly, upbeat, warm, and highly confident phone presence.
- Proven background handling inbound/outbound calls, patient scheduling, and customer service.
- Strong understanding of HIPAA guidelines.
- Ability to work independently and follow through on tasks without constant direction.
- Quiet, private, HIPAA-compliant home workspace.
- High-speed computer setup and clear noise-canceling headset.
- Comfort making outbound calls to prospective patients and guiding leads toward booking appointments.
Responsibilities
- Handle high-volume inbound and outbound patient calls using Weave to deliver customer care and schedule appointments.
- Manage provider calendars and guide prospective patients through the intake process for psychiatry and TMS therapy.
- Maintain accurate patient records, digital intake workflows, and patient charts.
- Perform secondary insurance eligibility checks and assist with prior authorization documentation.
- Identify administrative bottlenecks and manage high call density with composure.
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