Bilingual Front Desk Receptionist - Facial Plastic Surgery
New
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Staffing for DoctorsFacial plastic surgery
Colombia. El Salvador. Nicaragua. Honduras. Guatemala. Bolivia, Plurinational State of, Monday through Friday, 8:00 AM–5:00 PM PST (10:00 AM–7:00 PM Central America time / 11:00 AM–8:00 PM Colombia and Ecuador time)ContractJunior
Salary6 - 7.5 USD per hour
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Job Details
- Languages
- Bilingual in English and Spanish
- Experience
- Minimum of 1 year of front-desk or medical receptionist experience in a U.S. healthcare practice.
- Required Skills
- Google WorkspaceHIPAA
Requirements
- Have at least 1 year of front-desk or medical receptionist experience in a U.S. healthcare practice.
- Be bilingual in English and Spanish, with excellent written and verbal communication skills.
- Have fluent, natural spoken English and a clear, professional phone presence; an American accent is preferred.
- Have experience handling inbound and outbound patient calls and appointment scheduling.
- Have experience verifying patient insurance eligibility.
- Have hands-on experience with at least one EMR or practice management system.
- Have a solid understanding of HIPAA and patient confidentiality; HIPAA training is required for all placements.
- Have strong organizational skills, attention to detail, and the ability to work independently.
- Have a private, quiet home office, reliable computer, high-speed internet, backup internet and power, and a noise-canceling headset.
- Work 40 hours per week on the stated Monday-to-Friday schedule.
Responsibilities
- Answer inbound patient calls in English and Spanish about appointments, procedures, office policies, and general inquiries.
- Make outbound calls for appointment confirmations, reminders, rescheduling, and patient follow-ups.
- Schedule, reschedule, and cancel consultations, procedures, and follow-up visits while keeping the provider's calendar organized.
- Coordinate new patient consultations for cosmetic and ENT services.
- Verify insurance eligibility and benefits for ENT visits and update coverage information.
- Enter and update patient demographics, insurance details, and appointment information in Office Ally.
- Take accurate messages and route clinical questions to the provider or appropriate staff member.
- Manage voicemails, emails, and front-office administrative tasks using Google Workspace.
- Handle patient information in compliance with HIPAA.
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