Bilingual Dental Appointment Specialist
W
Winning AssistantsDental care
Workable locations: El Salvador. Mexico. Colombia. Venezuela, Bolivarian Republic of. Puerto Rico. Argentina, 8:00 AM - 5:00 PM EST; willing to work assigned U.S. business hoursContract
Salary6 - 8 USD per hour
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Job Details
- Languages
- Professional fluency in both English and Spanish
- Required Skills
- HIPAA
Requirements
- Have previous experience working in a U.S. dental practice, preferably in dental reception, patient scheduling, treatment coordination, or appointment setting.
- Have professional fluency in both English and Spanish, with strong verbal and written communication skills.
- Have proven experience converting patient inquiries into booked appointments.
- Have hands-on experience with patient reactivation, follow-up calls, or scheduling unscheduled treatment plans.
- Know common dental procedures, terminology, and patient scheduling workflows.
- Have experience using dental practice management systems; familiarity with Open Dental, Flex, and RingCentral is preferred.
- Be able to work efficiently with minimal supervision and limited foundational training.
- Be available to work assigned U.S. business hours, Monday through Friday, 8:00 AM–5:00 PM EST.
- Submit an NBI Clearance and/or Local Police Clearance before onboarding.
- Have a reliable computer, stable internet of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet professional workspace.
- Maintain patient confidentiality and follow applicable HIPAA privacy and security requirements.
Responsibilities
- Answer incoming patient calls professionally in English and Spanish.
- Convert prospective patient inquiries into confirmed dental appointments.
- Build rapport, address patient concerns, and guide callers toward scheduling.
- Schedule, reschedule, and confirm patient appointments accurately.
- Contact inactive patients and follow up with patients who have unscheduled treatment plans.
- Maintain organized follow-up records and track appointment conversion efforts.
- Answer routine questions about dental services, procedures, and scheduling; escalate clinical or complex inquiries when appropriate.
- Maintain accurate patient information and appointment records.
- Verify dental insurance eligibility and coverage, document results in the practice management system, and escalate discrepancies.
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