Account Manager - Player Engagement
K
Keywords StudiosVideo Games
Poland. Spain. United Kingdom. Ireland. NetherlandsFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years
- Required Skills
- Business DevelopmentData AnalysisAccount Management
Requirements
- At least 3 years of Account Management experience supporting Game Industry customers.
- Proven experience managing and growing an existing book of business in excess of $20M+ ACV.
- Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP).
- Experience selling to or working within the Player Engagement ecosystem.
- Familiarity with the Helpshift platform.
- Strong critical thinking and commercial creativity.
- Process-driven execution and attention to detail.
- Data-driven mentality and ability to navigate ambiguity.
- Excellent written and verbal communication skills.
- Self-motivated with the ability to thrive in a remote working environment.
- Willingness to travel as required.
Responsibilities
- Develop and execute enterprise account plans to expand wallet share and identify whitespace opportunities.
- Act as the primary point of contact for account strategy, customer health, legal and billing discussions, and service usage.
- Collaborate with internal production, product, and customer success teams to align on strategy and protect revenues.
- Respond to customer RFIs and RFPs.
- Leverage industry networks to generate net new business opportunities.
- Report on weekly, monthly, and quarterly pipeline progress and revenue goals.
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