Medical Assistant (Scheduling & Member Outreach)
New
J
JobgetherHealthcare
Based in the United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 1 year of experience in healthcare, care coordination, patient scheduling, or call center operations.
- Required Skills
- Microsoft OfficeData entryCRM
Requirements
- High school diploma or GED required.
- Medical Assistant certification such as CMA, RMA, or CCMA is preferred.
- At least 1 year of experience in healthcare, care coordination, patient scheduling, or call center operations.
- Basic understanding of medical terminology and healthcare processes.
- Strong verbal communication and patient/member engagement skills, with the ability to explain healthcare information clearly and professionally.
- Customer service skills and the ability to build rapport with members over the phone.
- Proficiency with Microsoft Office and healthcare-related systems, including EMR or CRM platforms.
- Strong data entry and documentation skills with attention to accuracy and confidentiality.
- Experience working with Medicare Advantage members, population health programs, preventive care, or healthcare benefits is preferred.
- Bilingual English/Spanish communication skills are preferred.
Responsibilities
- Conduct outbound calls to members to schedule Annual Wellness Visits, preventive screenings, primary care consultations, and other appropriate healthcare appointments.
- Educate members about available healthcare benefits, preventive services, care opportunities, and the importance of completing recommended visits.
- Schedule, reschedule, and confirm appointments accurately using designated scheduling systems.
- Follow up with members regarding missed appointments, callback requests, and outstanding scheduling needs.
- Respond to inbound inquiries related to appointments, healthcare programs, and member outreach activities.
- Review member eligibility and appointment requirements before coordinating services.
- Coordinate with provider offices and internal teams to identify appointment availability and facilitate successful scheduling.
- Maintain accurate member records and document call outcomes, interactions, and follow-up activities in EMR and CRM systems.
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