Medical Assistant (Scheduling & Member Outreach)
New
A
AdvantmedHealthcare
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ year experience
- Required Skills
- Microsoft OfficeCustomer serviceCRM
Requirements
- High School Diploma or GED.
- 1+ year experience in healthcare, care coordination, patient scheduling, or call center operations.
- Basic understanding of medical terminology.
- Strong verbal communication and patient engagement skills.
- Proficiency in Microsoft Office and healthcare systems.
- Medical Assistant Certification (CMA, RMA, CCMA) preferred.
- Experience with Medicare Advantage members preferred.
- Experience in appointment scheduling, patient outreach, or population health programs preferred.
- Bilingual (English/Spanish) preferred.
- Knowledge of preventive care and healthcare benefits preferred.
Responsibilities
- Contact members via outbound calls to schedule healthcare appointments.
- Educate members on available healthcare benefits and preventive services.
- Schedule, reschedule, and confirm appointments in the scheduling system.
- Follow up with members regarding missed appointments and callback requests.
- Handle inbound inquiries related to appointments and healthcare programs.
- Accurately document call outcomes and member interactions.
- Review member eligibility and appointment requirements.
- Maintain accurate member records within EMR/CRM platforms.
- Ensure HIPAA compliance and patient confidentiality.
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