Senior Director, Client Success
J
JobgetherHealthcare
Remote work opportunity within the eligible U.S. states specified, CSTFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Minimum of 8 years of experience in healthcare revenue cycle management.
- Required Skills
- SalesforceStakeholder managementFinancial analysis
Requirements
- Minimum of 8 years of experience in healthcare revenue cycle management.
- Demonstrated experience managing large, complex, and strategically important client relationships.
- Strong understanding of healthcare revenue cycle operations.
- Strong financial and operational analysis skills.
- Executive-level communication skills.
- Strong relationship-building, influencing, negotiation, and stakeholder management abilities.
- Strategic problem-solving skills and experience managing escalations.
- Leadership and mentoring capabilities.
- Ability to work independently in a remote environment.
- Secure internet connection of more than 20 Mbps download and 10 Mbps upload.
Responsibilities
- Manage a portfolio of strategic and complex healthcare client relationships, with a focus on partnership strength, performance, retention, and long-term value.
- Serve as the primary executive relationship owner for key client stakeholders.
- Provide regular updates to executive sponsors on client performance, risks, opportunities, and emerging priorities.
- Lead the development and execution of action plans for at-risk client engagements.
- Coordinate recovery strategies with operations teams and senior leadership.
- Monitor client health indicators using CRM platforms such as Salesforce.
- Demonstrate client value through strategic reporting, financial analysis, and operational insights.
- Identify opportunities for service expansion.
- Mentor Directors and Client Success Managers.
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