Senior Manager, Client Success
H
Hello HeartDigital Health
Remote USFull-TimeManager
Salary145,000 - 165,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- 4+ years of enterprise customer success and/or account management experience.
- Proven track record managing large, complex Fortune 500 employer clients.
- Deep understanding of employer health care ecosystems and renewal cycles.
- Demonstrated fluency using AI tools and agents to execute workflows, analyze information, and improve productivity.
- Proven track record exceeding ARR goals and client satisfaction metrics.
- Strong ability to develop and execute strategic customer growth and retention plans.
- Stellar written, verbal, and presentation communication skills.
- Highly organized with the ability to multitask and adapt to change.
- Capacity to travel up to 40% for client engagement and relationship building.
Responsibilities
- Lead strategic accounts with end-to-end ownership of client lifecycle including member adoption, account retention, and growth.
- Build credibility and influence senior stakeholders and C-Suite leaders at Fortune 500 companies.
- Manage all aspects of customer renewals, revenue retention, and growth.
- Contribute to product roadmap planning by representing the customer voice and championing new product offerings.
- Constructively challenge assumptions and surface risks early to drive better outcomes.
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