Senior Enterprise Implementation Consultant
New
S
SamsaraIoT, SaaS
Remote - US, except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
Salary$100,406 — $153,409 USD
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Job Details
- Experience
- 6+ years
- Required Skills
- IoTStakeholder managementCustomer SuccessAccount Management
Requirements
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience is preferred.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Strong problem-solving skills and a solutions-oriented mindset.
- Proven track record of building trust and communicating effectively with diverse stakeholders.
- Demonstrated ability to manage multiple complex customer engagements in parallel.
- Bachelor’s degree from a 4-year institution.
- High emotional intelligence and ability to maintain composure under pressure.
- Strong priority management skills.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies is a plus.
Responsibilities
- Manage the deployment of Samsara technology to large-scale customers to drive quick time to value.
- Create and execute launch plans and roadmaps to increase product usage.
- Track implementation progress, product adoption, and account health metrics.
- Conduct training sessions and demonstrate technology to executives and day-to-day system users.
- Coordinate with Sales, Support, Sales Engineering, and Product teams to deliver seamless customer experiences.
- Serve as a mentor to the wider Customer Success and Support teams.
- Maintain deep platform expertise to explain capabilities across various use cases.
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