Care Solutions Associate - Part Time
New
H
Honor TechnologyAging Care
Remote Position, 8:00 AM - 2:00 PM, Monday through Friday, with occasional evening and weekend hoursPart-TimeEntry
Salary$17.55 - $19.50 USD
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Job Details
- Experience
- 1+ years
- Required Skills
- SalesforceCustomer serviceGoogle WorkspaceZendeskData entryCRM
Requirements
- High school diploma or equivalent.
- 1+ years of experience in an administrative, customer service, or coordination role.
- Strong writing and organizational skills.
- Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive).
- Experience with Salesforce or a similar CRM platform.
- Familiarity with ticketing software (e.g., Freshservice, Zendesk) is a plus.
- Ability to manage a high volume of emails, voicemails, and tickets.
- Excellent attention to detail and ability to maintain accurate records.
- Strong verbal and written communication skills.
- Ability to work 19 hours per week between 8:00 AM and 2:00 PM, Monday through Friday.
Responsibilities
- Triage and respond to client emails in shared inboxes using approved templates.
- Transcribe voicemails, create Salesforce leads, and route inquiries to appropriate teams.
- Maintain clean documentation and update client records within Salesforce and ticketing systems.
- Monitor booked appointments and escalate out-of-scope requests to managers.
- Migrate legacy documents to current templates and propose workflow improvements.
- Handle Freshservice tickets and ensure complete follow-through on all interactions.
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