Part-Time On Call Representative
New
C
Centria HealthcareHome Health Care
Must reside in the state of Michigan, Weekend shiftsPart-TimeEntry
Salary250 USD per day
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Job Details
- Required Skills
- Customer serviceNegotiationTime ManagementCritical thinkingTroubleshootingData entry
Requirements
- Bachelor’s degree or equivalent professional experience.
- Currently reside in Michigan.
- Ability to attend mandatory initial in-person training in Farmington Hills, MI.
- Proficiency or comfort navigating digital tools and EMR systems.
- Strong critical thinking, negotiation, judgment, and problem-solving skills.
- Demonstrated ability in high-pressure, customer-facing roles.
- Highly organized with strong attention to detail.
- Medical, Call Center, or Emergency Medical Services (EMS) experience (preferred).
Responsibilities
- Answer all incoming calls during the shift, returning any missed calls within 10 minutes.
- Communicate effectively with clients, field staff, CSMs, and Operational Directors.
- Fill open home-care shifts strategically while managing margins, utilization, and minimizing overtime/high pay rates.
- Assist staff with basic tablet issues and submit IT support tickets when necessary.
- Schedule or update client shifts within the Electronic Medical Records (EMR) system.
- Maintain a calm, professional composure and apply critical thinking during high-stress, urgent situations.
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