Answer all incoming calls during the shift, returning any missed calls within 10 minutes.
Communicate effectively with clients, field staff, CSMs, and Operational Directors.
Fill open home-care shifts strategically while managing margins, utilization, and minimizing overtime/high pay rates.
Assist staff with basic tablet issues and submit IT support tickets when necessary.
Schedule or update client shifts within the Electronic Medical Records (EMR) system.
Maintain a calm, professional composure and apply critical thinking during high-stress, urgent situations.
Customer serviceNegotiationTime Management+3 more
Overview
Centria Healthcare provides applied behavior analysis therapy for children with autism and their families. The company also offers pediatric nursing and catastrophic injury care services. Centria Autism, established in 2010, provides autism screening, diagnosis, early intervention, and both in-home and center-based ABA therapy. Their services are designed to help individuals with autism develop communication, social interactions, and daily living skills. For home healthcare services, they provide skilled nursing care, respiratory therapy, medication management, feeding tube care, and physical and occupational therapy support. By 2015, Centria Autism became the largest ABA therapy provider in Michigan. The company has expanded its services to 11 states across the U.S., including Arizona, California, Massachusetts, New Jersey, New Mexico, Oregon, Texas, and Washington. Centria Healthcare was founded in 2009 and operates as a for-profit company. It employs between 1001-5000 individuals.
Technology
Centria Healthcare utilizes technologies including IPhone/Mobile Compatible features, Viewport Meta, SPF, SSL by Default, Google Tag Manager, DNSSEC, HSTS, IPv6, Cloudflare CDN, and Cloudflare Hosting. The company uses CareConnect, a practice management software, for data collection and treatment planning in ABA therapy. CareConnect was upgraded in 2023 to include a Skills-Based Treatment (SBT) focused feature and Indicators of Assent. The company also uses AI screening tools for managing applicants for Behavior Technician roles.
Benefits and Perks
The company offers a benefits package that includes health, dental, and vision insurance, as well as a 401(k) plan with a 4% employer match. Other reported benefits include performance bonuses, a company car, childcare benefits, family medical leave, parental leave, Flexible Spending Accounts (FSA), life insurance, and disability insurance.