Chief Operating Officer (COO) - LATAM
T
Talentus GlobalBPO and Technology Services
Applicants must currently reside in Latin America and be based in—or able to work from—Lima, Mexico City, Bogotá or Buenos Aires., Availability to work during U.S. Eastern Time business hoursFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Must be fully bilingual in English and Spanish; English proficiency of C1 or higher is mandatory.
- Experience
- At least five years of professional experience, including a minimum of three years in an operations-management or regional-management position.
- Required Skills
- Microsoft Power BIOperations ManagementFinancial Management
Requirements
- Bachelor’s degree in Business Administration, Operations Management, Finance, Accounting, Human Resources, or Industrial Engineering.
- At least five years of professional experience, with a minimum of three years in an operations-management or regional-management role.
- Demonstrated experience managing HR operations, including performance management, payroll, and employee relations.
- Strong financial operations experience, including budgeting, forecasting, and gross-margin analysis.
- Mandatory hands-on experience with QuickBooks Online for financial reporting and expense tracking.
- Experience using ERP, HRIS, and CRM platforms such as Odoo or Deel.
- Advanced proficiency in Microsoft Excel, PowerPoint, Word, OneDrive, SharePoint, Power BI, and Teams.
- Strong working knowledge of AI tools like ChatGPT, Claude, or Google Gemini.
- Fully bilingual in English (C1 or higher) and Spanish.
- Must currently reside in and be based in Lima, Mexico City, Bogotá, or Buenos Aires.
- Experience managing distributed teams across multiple countries.
Responsibilities
- Manage day-to-day operational activities and establish consistent processes across Latin American countries.
- Oversee HR operations, including employee/contractor administration, onboarding, payroll coordination, and performance management.
- Manage workforce planning, resource allocation, and tracking of employee utilization and project capacity.
- Direct financial operations, including budgeting, revenue tracking, gross margin analysis, expense control, and client invoicing using QuickBooks Online.
- Maintain standardized workflows and support system integrations for ERP, HRIS, CRM, and project-management platforms.
- Ensure compliance with regional employment, tax, data protection, and privacy requirements.
- Develop operational dashboards and provide weekly/monthly performance reports to executive leadership.
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