Operations Manager (AP)
W
We Assist.ioAI business
Source API remote eligibility restrictions: Philippines; LATAM-Based Candidates, Shift aligned to AEST (Australian Eastern Time); responsive across Australian and US time zones. Philippines-based shift starts no later than 3:00 AM Manila time; LATAM-based shift starts no later than 9:00 AM EDT.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Excellent spoken and written English.
- Required Skills
- Operations ManagementSlack
Requirements
- Have senior operations leadership experience as an Operations Manager, Integrator, COO, or Senior Operator.
- Have experience in a fast-growing software/SaaS, AI startup, info-product, coaching/education, or bootcamp, cohort, or course business, or a similar industry.
- Execute tasks quickly and independently without needing hand-holding.
- Track and process high volumes of daily communications and operational details without missing action items.
- Be available for an extended workday, mobile responsiveness across time zones, and Saturday coverage.
- Be comfortable enforcing SOPs, holding people accountable, following up, and resolving client disputes.
- Have excellent spoken and written English for client-facing calls, video meetings, and written channels.
- Understand CRMs, automations, and AI tools well enough to manage technical team members; coding is not required.
- Be willing to move between operational leadership and hands-on executive assistance.
- Work six days per week for a minimum of 10 hours per day, with responsiveness throughout waking hours; expect additional hours during launches, including weekends.
Responsibilities
- Own day-to-day execution across Sales, Marketing, Customer Success, and Product.
- Align department leads, teams, projects, and priorities; optimize company-wide SOPs, processes, and systems.
- Monitor setter and closer activity, customer response quality, follow-up protocols, and service resolution speed.
- Process 500 to 1,000+ daily messages and oversee communications for 1,000+ high-ticket clients across online communities.
- Protect the CEO's time by handling troubleshooting, follow-ups, coordination, administrative tasks, and travel logistics.
- Coordinate approximately six major events per year, including virtual bootcamps and in-person masterminds.
- Define and track KPIs, run weekly performance reviews, and follow up on team performance and deadlines.
- Oversee operational data and customer journeys in GoHighLevel, Skool, Circle, and Wistia; evaluate automation and system health.
- Build and refine onboarding workflows, tracking systems, accountability protocols, and reporting dashboards.
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