Operations Manager (AP)
New
W
WeAssist.ioAI business
Philippines-Based Candidates: shift starts no later than 3:00 AM Manila time, with 4–6 hours of Saturday coverage. LATAM-Based Candidates: shift starts no later than 9:00 AM EDT, with a couple of hours of Sunday coverage., Shift aligned to AEST (Australian Eastern Time); Philippines-based shift starts no later than 3:00 AM Manila time; LATAM-based shift starts no later than 9:00 AM EDT; responsive across Australian and US time zones.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Excellent Spoken & Written English
- Required Skills
- Operations ManagementCustomer SuccessSlack
Requirements
- Experience as an Operations Manager, Integrator, COO, or Senior Operator in a fast-growing software/SaaS, AI startup, info-product, coaching/education, bootcamp/cohort/course business, or similar industry.
- Execute quickly and complete tasks without needing hand-holding.
- Organize and track hundreds of daily communications and moving parts without dropping details.
- Be available across an extended workday, remain responsive across time zones, and provide Saturday coverage.
- Follow up with teams, enforce SOPs, hold people accountable, and resolve client disputes.
- Have excellent spoken and written English for client calls, video meetings, and written channels.
- Understand CRMs, automations, and AI tools well enough to manage technical team members; coding is not required.
- Be willing to move between operational leadership and hands-on executive assistance.
- Work full-time, six days per week, with a minimum of 10 hours per day and responsiveness throughout waking hours.
- Stay responsive on Slack and WhatsApp using a phone and laptop.
- Nice to have: experience running virtual or in-person cohort events, bootcamps, or masterminds.
- Nice to have: experience managing premium client communities on Slack and WhatsApp.
Responsibilities
- Own day-to-day execution across Sales, Marketing, Customer Success, and Product.
- Align department leads, teams, projects, and priorities.
- Maintain and optimize company-wide SOPs, processes, and systems.
- Monitor setter and closer responsiveness, speed-to-lead, and follow-up protocols.
- Audit Customer Success response quality and resolution speed, and address operational breakdowns.
- Organize and process internal and client communications across Slack and WhatsApp, maintaining tracking and notes.
- Support the CEO with troubleshooting, follow-ups, travel logistics, calendar alignment, and meeting notes.
- Resolve client escalations and service disputes, and represent the brand on partnership, business development, and vendor calls.
- Coordinate events, bootcamps, masterminds, cohort schedules, attendee communications, and event logistics.
- Define and track KPIs, run performance reviews, and follow up on team accountability.
- Oversee operational data and customer journeys in GoHighLevel, Skool, Circle, and Wistia, and assess automation workflows.
- Build and refine onboarding workflows, tracking systems, accountability protocols, and reporting dashboards.
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