Customer Retention Specialist
New
R
Remote RecruitmentCustomer Success
South Africa. Gauteng, South Africa. Cape Town, Western Cape, South Africa, 09:00–17:00 UK (11:00–19:00 SAST)Full-TimeMiddle
Salary29,000 - 32,000 ZAR per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1 to 2 years
- Required Skills
- SalesforceCustomer SuccessHubSpotZendeskAccount ManagementCRM
Requirements
- 1 to 2 years in customer retention, customer success or account management
- A track record against retention or save-rate targets
- Experience with a CRM such as HubSpot, Salesforce or Zendesk
- Confident phone manner and clear written English
- Reliable home internet and a quiet workspace
Responsibilities
- Contact customers who are at risk of leaving or have cancelled
- Understand their reasons and offer the right solution
- Run win-back and renewal campaigns
- Track churn reasons and share insights with the team
- Keep accurate notes in the CRM
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