Executive Assistant & Customer Experience Specialist

New

Assist WorldE-commerce, Retail

South Africa, Hawaii Standard Time (HST)Full-TimeMiddle

Salary1,000 - 1,200 USD per month

Apply NowOpens the employer's application page

Job Details

Excellent written English — polished, warm, and professional
Strong organisational skills and high attention to detail
Experience with Google Workspace (Gmail, Docs, Sheets, Drive)
Comfortable with Shopify Admin for order lookups and customer history
Proactive communicator — you flag problems early and follow through
Able to work Hawaii Standard Time (HST) business hours
South African accent preferred for any voice-based customer interactions
Klaviyo (or similar ESP) experience preferred
Experience with helpdesk tools (Gorgias, Zendesk, Help Scout, or similar) preferred
Background in e-commerce, retail, or luxury/semi-luxury customer service preferred
Experience supporting wholesale or B2B email outreach preferred

Monitor and manage the founder's email inbox; triage and prioritise daily action items
Draft email responses and compile a daily review list for founder approval
Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships
Manage calendar, schedule calls, and coordinate follow-ups
Handle customer enquiries via email, SMS, and any live channels within defined SLAs
Use Shopify Admin to investigate orders, fulfillment statuses, and customer history
Resolve issues with empathy, speed, and brand-aligned communication
Maintain and update macros, FAQs, and lightweight SOPs
Provide a daily summary of volume, themes, and escalations

View Full Description & ApplyYou'll be redirected to the employer's site