Junior Customer Onboarding Specialist
New
D
Decentralized MastersDeFi Education
You have the ability to work from anywhere in the world!Full-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Native English speaker (or at least professional level)
- Required Skills
- Communication SkillsOrganizational skillsTime ManagementCustomer SuccessGoogle Workspace
Requirements
- Native English speaker (or at least professional level)
- Proven experience in a Customer Onboarding or Customer Success role
- Familiarity with DeFi or Crypto is an added advantage
- Experience with word-processing software and spreadsheets (e.g. Google Suite)
- Knowledge of online calendars and scheduling (e.g. Google Calendar)
- Excellent phone, email and instant messaging communication skills
- Excellent time management skills
- Solid organizational skills
Responsibilities
- Act as the primary point of contact for client queries during the onboarding process.
- Provide Zoom onboarding support to ensure a smooth transition for clients into the Decentralized Masters platform.
- Maintain clear and continuous communication with clients to address their queries and concerns.
- Escalate client queries to the relevant team members for resolution.
- Handle general administrative duties related to the onboarding process.
- Assist in maintaining accurate records and documentation.
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