Customer Growth Specialist

JobgetherDigital Marketing

Based in United StatesFull-TimeMiddle

SalaryPerformance-oriented compensation structure with a variable component and no stated ceiling on earnings.

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Job Details

3–5 years of experience in coaching, consulting, customer success, digital marketing, or a related field.
Demonstrated experience helping online businesses, solo operators, or small teams improve growth and revenue.
Strong ability to understand business constraints and translate insights into practical recommendations.
Excellent live facilitation skills, including experience leading group sessions, workshops, or webinars.
Proficiency in analyzing dashboards and interpreting retention curves, cohort behavior, and funnel conversion.
Working fluency with AI tools for research, analysis, and content creation (e.g., Claude).
Strong results orientation with comfort managing variable compensation models.
Clear communication skills with the ability to provide honest, constructive feedback.
Ability to work with ambiguity and build new programs without an established playbook.
Experience as a creator, coach, or small business owner is a plus.
Background in video, online education, subscription, or membership businesses is advantageous.

Own gross revenue retention and expansion for an assigned customer segment.
Identify recurring growth barriers for businesses in the cohort and develop scalable coaching approaches.
Design and deliver group coaching sessions, workshops, webinars, and asynchronous learning experiences.
Advise customers on pricing, packaging, positioning, offer design, and funnel strategy.
Monitor customer data to identify risk and analyze retention curves or funnel performance.
Build repeatable playbooks, coaching formats, and operating models for scaling growth programs.
Share customer insights with Product and Customer Success teams to improve the experience.
Utilize AI tools to assist in research, session preparation, and customer analysis.

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