Manager of Customer Growth

New

ArchiveE-commerce/Resale

Remote - United StatesFull-TimeManager

Salary$120K - $140K; $120K – $140K • Offers Equity • Offers Commission

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Job Details

Experience owning revenue outcomes across a high-volume portfolio of brand or client accounts in a customer success, account management, or commercial role.
Strong multitasking and prioritization skills to manage competing timelines across a large account book.
Charismatic, tenacious, and optimistic personality with experience navigating pushback and selling new ideas to stakeholders.
Executive presence with the ability to engage senior stakeholders in high-stakes environments like QBRs.
Self-directed leadership with a proven ability to take full ownership and implement creative, scrappy problem-solving.
Fluency with AI tools and motivation to prototype new reports, workflows, and tooling.
Nice to have: Experience in e-commerce, retail, or the resale/recommerce industry.
Nice to have: Background in a high-growth B2B SaaS or marketplace environment.

Build and maintain relationships with brand stakeholders across a portfolio of approximately 15 mid-tier brands.
Execute regular cadences including monthly meetings and quarterly business reviews (QBRs).
Develop growth theses and expansion strategies for each brand, including P&L tracking and business case development.
Partner with commercial leadership on contract motions, pricing, and expansion into new markets.
Collaborate with marketing, product, and customer success teams to prioritize features and resolve escalated brand issues.

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