Customer Success Manager - West
New
A
AidocHealthcare AI
This is a remote role to be filled in the Western US., PSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years of experience
- Required Skills
- Project ManagementStakeholder managementCustomer SuccessSaaSData analytics
Requirements
- BSc in science, engineering, or any quantitative field (MSc preferred).
- 4+ years of experience in Customer Success, customer-facing analytics, project management, or similar roles.
- Experience in stakeholder management, building relationships, and leading customers to success, preferably at the executive level.
- Ability to multitask, problem solve, and work cross-functionally in a dynamic, fast-paced environment.
- Critical thinker with a strong analytical approach and data-driven decision-making process.
- Tech-savvy with the ability to understand technical concepts and lead discussions with technical teams.
- Excellent verbal and written communication skills in English.
- Ability to work in the PST time zone.
- Ability to travel up to 25%.
- Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage.
- Experience with data analytics is an advantage.
- Previous work with medical imaging and radiologists is an advantage.
- Research experience is an advantage.
Responsibilities
- Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders.
- Lead discussions with our customers (top physicians in prestige medical centers).
- Understand each customer’s pain points and their workflow and enhance the value of AI in their departments.
- Define the next steps and work on “making things happen” with our R&D teams.
- Work with the technical team to ensure smooth onboarding of new customers.
- Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective.
- Perform data analysis and storytelling using data to present insights to customers.
- Initiate and help execute research initiatives.
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