Customer Success Manager - East
New
A
AidocHealthcare AI
This is a remote role to be filled in the Eastern US., ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years of experience
- Required Skills
- Project ManagementData AnalysisStakeholder managementCustomer SuccessSaaS
Requirements
- BSc in science, engineering, or a quantitative field (MSc preferred).
- 4+ years of experience in Customer Success, customer-facing analytics, or project management.
- Experience in stakeholder management and building relationships, preferably at an executive level.
- Tech-savvy with the ability to understand technical concepts and lead technical discussions.
- Strong data analytics skills and ability to perform data-driven decision-making.
- Excellent verbal and written communication skills in English.
- Ability to work in the EST timezone.
- Ability to travel up to 25%.
- Experience in a SaaS high-tech/startup environment (advantage).
- Experience with medical imaging and radiologists (advantage).
- Research experience (advantage).
Responsibilities
- Proactively manage and grow customer relationships by acting as a trusted advisor.
- Lead discussions with physicians at medical centers.
- Understand customer pain points and workflows to enhance AI value.
- Work with R&D teams to define and execute next steps.
- Collaborate with technical teams for smooth customer onboarding.
- Represent the customer perspective to Product, Data, and AI teams to drive enhancements.
- Perform data analysis and present insights to customers.
- Initiate and execute research initiatives.
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