Customer Success Manager
New
F
FMXFacility Maintenance SaaS
The candidate for this position can be located anywhere in the US.Full-TimeMiddle
SalaryThe base salary for this position is $56,000, with additional bonus potential that brings on-target earnings to approximately $62,000.
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Microsoft ExcelCustomer SuccessAccount Management
Requirements
- Advanced knowledge of FMX software.
- Advanced proficiency in Microsoft Office, specifically Microsoft Excel.
- Experience building and nurturing both internal and customer relationships.
- Ability to communicate effectively with customers while practicing empathy.
- Strong understanding of when to proactively reach out to customers.
- Ability to be flexible and occasionally work outside standard hours.
- 25% travel required for onsite implementation meetings or training sessions.
Responsibilities
- Guide customers through the implementation process while understanding organizational goals and pain points.
- Serve as the dedicated point of contact for accounts during the implementation process to increase adoption and satisfaction.
- Maintain and enforce a 60-day implementation process.
- Collect and document customer success stories, quotes, and key use cases for Marketing.
- Upsell and cross-sell additional FMX software features.
- Record implementation meetings, calls, and tasks in Gainsight.
- Conduct form configurations for new and existing customers.
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