Customer Success Manager III
New
O
OmnicellHealthcare Technology
United StatesFull-TimeSenior
Salary100,000 - 130,000 USD per year
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Job Details
- Experience
- At least 6 years
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount Management
Requirements
- Bachelor’s degree or equivalent experience in healthcare technology, clinical support, or pharmacy operations.
- At least 6 years of experience in a customer-facing role driving operational improvements.
- Proven track record supporting technology adoption in complex healthcare settings.
- Experience overseeing multiple simultaneous client engagements.
- Strong project management skills and ability to prioritize multiple initiatives.
- Extensive experience in issue resolution and escalation management.
- Ability to use data insights to articulate value propositions.
- Strong executive presence with the ability to build trust in high-stakes conversations.
- Demonstrated ability to deliver compelling customer testimonials.
Responsibilities
- Serve as a trusted advisor to assigned customers by building strong, long-term relationships and developing a deep understanding of their business needs.
- Leverage data-driven insights to craft and present actionable recommendations during value meetings.
- Lead escalation management processes, ensuring accountability and balancing customer advocacy with business needs.
- Act as a strategic liaison between customers and internal teams including Sales, Support, and Product Management.
- Develop and implement Joint Success Plans defining measurable goals.
- Continuously assess customer outcomes through analysis of health metrics and success feedback sessions.
- Develop and implement renewal processes to ensure customer satisfaction.
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