Customer Success Manager - Key
New
S
SugarAICRM, SaaS
US - RemoteFull-TimeMiddle
Salary$70,000 - $90,000 a year (Base Salary only; Total Compensation = Base Salary + Variable)
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Job Details
- Experience
- 4-7 years
- Required Skills
- Customer SuccessSaaSAccount ManagementCRMData analytics
Requirements
- 4-7 years of experience in customer success, account management, or client-facing sales.
- Direct responsibility for renewals, retention, and expansion.
- Proven experience in a SaaS B2B environment.
- Demonstrated ability to build long-lasting relationships with clients.
- Experience working in a consultative manner to advise on business process improvements.
- Ability to navigate complex client relationships.
- Success in identifying upsell and cross-sell opportunities.
- Clear understanding of how to drive revenue growth and meet KPIs.
- Ability to communicate effectively across all levels, including C-suite executives.
- Ability to thrive in a dynamic environment, managing multiple priorities.
Responsibilities
- Build and maintain strong relationships with key stakeholders within client accounts.
- Own the entire post-sale lifecycle for assigned accounts, including ensuring timely contract renewals, driving retention strategies, and mitigating churn risks.
- Identify and execute on opportunities for upselling and cross-selling across existing client portfolios.
- Use client data and analytics to track account health, uncover opportunities, and tailor strategies that maximize customer success.
- Work cross-functionally with sales, product, and support teams to address customer needs and deliver exceptional service.
- Act as the voice of the customer within the company to guide product development and marketing strategies.
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