Customer Care Specialist
J
JobgetherCustomer Success
GermanyFull-Time
Salary not disclosed
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Job Details
- Languages
- Upper-Intermediate English proficiency or higher
- Required Skills
- Problem SolvingCustomer serviceTime ManagementCRMCustomer support
Requirements
- Upper-Intermediate English proficiency or higher, with strong written and verbal communication skills.
- Excellent interpersonal skills and the ability to communicate effectively with a wide range of customers.
- Strong empathy and the ability to understand customer needs, concerns, and perspectives.
- Excellent listening and attention-to-detail skills, including the ability to ask relevant questions.
- Strong emotional resilience and the ability to remain calm and professional during challenging situations.
- Good organizational and time-management skills, with the ability to prioritize multiple requests.
- Collaborative mindset and the ability to work effectively with colleagues and cross-functional teams.
- Openness to new challenges, constructive feedback, and opportunities to improve processes.
- Good general computer literacy and confidence using email, chat applications, and standard software.
Responsibilities
- Respond promptly and professionally to customer inquiries through designated channels, including chat and email.
- Provide clear and accurate information about products, services, processes, and customer requests.
- Investigate and resolve customer issues, collaborating with relevant internal teams when specialized support is required.
- Document customer interactions accurately and maintain complete records of requests and resolutions.
- Monitor and consistently meet established individual quantitative and qualitative performance targets.
- Collect, document, and communicate customer feedback to relevant teams to support service and product improvements.
- Prioritize incoming requests effectively to ensure timely and high-quality responses.
- Maintain a strong understanding of products, internal processes, support procedures, and available tools.
- Contribute proactively to improvements in customer service workflows and the overall customer experience.
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