Arabic Speaking Player Support Specialist
New
M
Mercier Consultancy GroupGaming & Esports
Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Belgium. Germany. France. PortugalFull-TimeEntry
SalaryCompetitive Monthly Salary.
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Job Details
- Languages
- Native or fluent Arabic (spoken and written)
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Native or fluent Arabic (spoken and written) is strictly required for this role.
- Deep interest and passion for the Gaming & Esports industry, particularly Supercell titles.
- Excellent communication skills with the ability to empathize with a diverse, global player base.
- Strong problem-solving abilities and a proactive mindset toward troubleshooting technical issues.
- Previous experience in a customer-facing role is an advantage.
Responsibilities
- Provide world-class support to players within the Supercell gaming ecosystem via chat, email, and social media channels.
- Ensure an exceptional user experience by resolving technical inquiries, account concerns, and gameplay questions.
- Act as a brand ambassador for Supercell, maintaining the high standards expected in the competitive Gaming & Esports industry.
- Collaborate with cross-functional teams to identify and escalate recurring technical bugs or player feedback trends.
- Maintain deep knowledge of game mechanics, updates, and community events to provide accurate, real-time assistance.
- Contribute to the positive culture of our Gaming & Esports hub by participating in team meetings and innovation workshops.
- Document all player interactions in the CRM system to ensure comprehensive reporting and analytical accuracy.
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