French Speaking Player Support Agent
New
M
Mercier Consultancy GroupGaming & Esports
Sofia, Sofia City Province, Bulgaria. France. Belgium. Athens, Attica, Greece. Paris, Île-de-France, France. Marseille, Provence-Alpes-Côte d'Azur, FranceFull-Time
SalaryCompetitive Monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- French
- Required Skills
- TroubleshootingCustomer support
Requirements
- Native or fluent French (spoken and written) is mandatory for this role.
- Genuine passion for the Gaming & Esports industry and familiarity with current market titles.
- Exceptional communication skills and a customer-centric mindset.
- Strong problem-solving abilities and the ability to work in a fast-paced environment.
- Previous experience in customer support or community management is considered a strong advantage.
Responsibilities
- Provide high-quality support to players via email, chat, and social media channels within the Gaming & Esports ecosystem.
- Troubleshoot technical issues, account access, and in-game transaction inquiries with speed and precision.
- Ensure an exceptional user experience by maintaining in-depth knowledge of current gaming titles and community trends.
- Collaborate with the trust and safety team to monitor game chat and maintain a healthy community environment.
- Assist players with game updates, patch notes interpretation, and event-related troubleshooting.
- Document recurring technical bugs and provide feedback to developers to improve the overall gaming experience.
- Engage with the gaming community to foster loyalty and promote positive brand sentiment.
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