Customer Support Agent
New
U
UniverseAI Web Product
Remote, requires shift work including night shiftsContractMiddle
SalaryPerformance-based bonus and 1.5x rate for additional shifts
Apply NowOpens the employer's application page
Job Details
- Languages
- English (B2 level or higher)
- Experience
- From 1 year
- Required Skills
- ZendeskLLMCRMCustomer support
Requirements
- Minimum 1 year of professional customer support experience.
- Proficiency in written English (B2 level or higher).
- Experience using support software such as Zendesk, Intercom, or HelpDesk.
- Strong understanding of structured, personalized written communication.
- Ability to work independently and find solutions effectively.
- Attention to detail and accountability for results.
- Capability to manage repetitive tasks without sacrificing quality.
- Flexibility to work a variable schedule that includes night shifts.
- Familiarity with AI-based products is a plus.
- Basic understanding of LLM and prompting is a plus.
Responsibilities
- Process inbound customer requests via email.
- Support users with content creation and editing within the product.
- Independently research and resolve both typical and complex user inquiries.
- Utilize CRM systems to track and manage tickets.
- Escalate technical or legal issues to the appropriate internal departments.
- Follow internal protocols and brand tone of voice in user communication.
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