Customer Success Support
New
L
Libertex GroupFintech / Trading
Bogotá, Colombia. Colombia, 08:00 to 23:00 Argentina timeFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Spanish (native) and English (B2)
- Required Skills
- Customer support
Requirements
- Native proficiency in Spanish.
- B2 proficiency in English.
- Stable and quality internet connection for remote work.
- Ability to work rotating shifts between 08:00 and 23:00 Argentina time on weekdays and weekends.
- Excellent computer skills, specifically Google Spreadsheets and Google Docs.
- Ability to work effectively under stress.
- Strong verbal and written communication skills with the ability to recognize client emotional states.
- Previous experience in customer support is a significant advantage.
- Knowledge of MetaTrader 4 and MetaTrader 5 platforms is considered an advantage.
- Previous trading experience is considered an advantage.
Responsibilities
- Provide real-time support to LATAM clients through chats, tickets, phone calls, and email.
- Support clients in resolving technical issues and troubleshooting trading platform problems.
- Escalate issues concerning Libertex, MetaTrader 4, and MetaTrader 5 trading platforms to relevant departments.
- Liaise with internal departments and compliance staff to resolve client problems and complaints.
- Provide clients with necessary information regarding documents and registration.
- Promote available products and services while maintaining excellent client relationships.
- Contribute to team goals by meeting key performance indicators.
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