Customer and Product Support Expert
New
G
GOhiringRecruiting Software
Work from where you are most productive, whether that be at home, while traveling or in co-working spaces.Full-Time
SalaryPerfect mix of base salary, performance-related bonuses and great perks!
Apply NowOpens the employer's application page
Job Details
- Languages
- Full written and spoken fluency in German and English.
- Required Skills
- ZendeskTechnical supportCustomer support
Requirements
- Full written and spoken fluency in German and English.
- Professional experience in a customer-facing service or support environment.
- Experience in a digital B2B environment or working with complex products is preferred.
- Ability to communicate clearly across various channels including email, phone, and video.
- Strong organizational skills and ability to thrive in fast-paced situations.
- Commitment to a long-term, full-time role.
Responsibilities
- Manage customer and partner inquiries through the Zendesk ticketing system and occasional calls.
- Collaborate with the service team and other internal departments to resolve complex customer issues.
- Maintain customer data and manage operational orders to ensure smooth processes.
- Create and update articles for the company Help Center.
- Engage with job board partners and support recruitment campaign management.
- Identify and drive opportunities for product and service optimization in partnership with Customer Success, Product, and Finance teams.
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