Customer Support Consultant
New
S
SupportYourAppCustomer Support
ColombiaContractMiddle
Salary not disclosed
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Job Details
- Languages
- English and Spanish (at least C1 level)
- Experience
- 1–2 years
- Required Skills
- Analytical SkillsProblem SolvingTechnical supportCRMCustomer support
Requirements
- Excellent English and Spanish communication skills (at least C1 for both speaking and writing)
- At least 1–2 years of experience in customer support role
- Strong communication and problem-solving skills
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via phone emails and chats
- Address customer inquiries
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Support internal teams to resolve operational challenges
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