Customer Support Specialist
New
H
HireframeStaffing Solutions
PhilippinesPart-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- ZendeskData entryCRMCustomer support
Requirements
- Prior experience handling support tickets or customer inquiries.
- Experience with ticketing systems such as HubSpot Service Hub, Zendesk, or Freshdesk is a plus.
- Ability to write clean, professional, and empathetic responses.
- Comfortable communicating both on the phone and in writing.
- High attention to detail with accurate and consistent data entry.
- Ability to organize and manage a high volume of open tickets across multiple priorities.
- Willingness to learn and master HubSpot Service Hub quickly.
- Ability to thrive in a small, 35-person team environment.
- Comfortable serving as the primary point of contact for customers.
Responsibilities
- Triage, respond to, and resolve inbound customer service tickets in HubSpot Service Hub, prioritizing by urgency and customer impact.
- Meet first-response and resolution-time targets on every ticket; flag and escalate at-risk issues.
- Handle order status inquiries, RMA/return requests, shipping and account questions, routing issues outside of scope to the correct team.
- Maintain high-quality ticket hygiene by logging every interaction and tagging consistently for accurate reporting.
- Manage and maintain canned responses, snippets, and help content in the knowledge base.
- Partner with the HubSpot Administrator & Revenue Operations Lead on ticket pipeline and property changes.
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