Shopify Orders Auditor & Customer Service Support Specialist
New
I
IncubatorLabE-commerce Operations
Remote - Worldwide, EST Overlap requiredContractMiddle
SalaryAt least 800 USD per month
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Job Details
- Experience
- 2–4 years
- Required Skills
- ShopifyCustomer support
Requirements
- 2–4 years of experience in e-commerce operations, order auditing, or specialized customer support.
- Advanced Shopify expertise in managing orders, draft orders, product variants, and complex SKU architectures.
- Deep familiarity with Shopify subscription apps such as Recharge or Skio.
- Experience with bundle applications.
- Solid understanding of inventory management and e-commerce fulfillment workflows.
- Exceptional attention to detail with a high degree of accuracy in data verification and SKU matching.
- Strong problem-solving and communication skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Must be available for a few hours of overlap with US-based EST working hours.
Responsibilities
- Audit incoming Shopify orders daily to verify the accuracy of SKUs, quantities, and pricing.
- Validate complex order configurations, including product bundles, recurring subscription setups, and promotional Welcome Box components, before they are sent to fulfillment.
- Identify, flag, and correct order discrepancies, system glitches, or sync errors between Shopify and inventory/fulfillment platforms.
- Act as the primary liaison and dedicated support resource for the Customer Support team, troubleshooting escalated order issues, tracking anomalies, and processing manual adjustments.
- Coordinate closely with the warehouse and fulfillment teams to halt, modify, or prioritize orders based on audit findings or urgent customer requests.
- Maintain documentation on common order errors.
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