Delivery Operations Specialist
New
S
Smile Digital HealthHealthcare Technology
Remote USFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 4-5+ years
- Required Skills
- Project ManagementJiraConfluenceBudgetingRisk Management
Requirements
- 4-5+ years of experience supporting internal clients in IT, software implementation, healthcare technology, or professional services.
- Working knowledge of project management disciplines including planning, budgeting, forecasting, and risk management.
- Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) certification preferred.
- Experience maintaining project budgets, revenue forecasts, SOW management, and resource planning.
- Experience supporting project financial management including revenue recognition support and financial analysis.
- Experience using Professional Services Automation (PSA) tools such as Klient PSA, Jira, Confluence, Microsoft Project, or similar systems.
- Experience supporting executive-level project reporting including financial and health dashboards.
- Strong analytical skills to identify financial variances, schedule impacts, and resource constraints.
- Strong organizational, planning, and time management skills to handle multiple concurrent projects.
- Proven ability to communicate effectively and build strong stakeholder relationships.
- Proactive mindset with the ability to work independently in a fast-paced environment.
Responsibilities
- Support Technical Account Managers (TAMs) and Agile Leads in planning, executing, and closing customer projects.
- Maintain integrated project plans, schedules, RAID logs, and governance documentation.
- Manage project financials including budgets, revenue forecasts, effort estimates, and financial reconciliation.
- Maintain project data and reporting in Klient, the enterprise system of record.
- Prepare executive-quality project reporting on project health, financial status, and delivery metrics.
- Coordinate project execution activities including customer meetings and issue resolution.
- Identify resource conflicts and capacity gaps for escalation to leadership.
- Monitor project performance and metrics to identify risks and improve delivery predictability.
- Coordinate communication across project stakeholders to ensure alignment on commitments.
- Continuously identify areas for process improvement in project delivery and operational efficiency.
View Full Description & ApplyYou'll be redirected to the employer's site
