Key Account Manager NA
New
J
JobgetherFintech / Payments
BrazilFull-TimeMiddle
SalaryCompetitive compensation.
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Job Details
- Experience
- 3–4 years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 3–4 years of B2B experience in Key Account Management, Customer Success, or Enterprise Relationship Management.
- Professional experience within payments, fintech, technology, or a closely related industry.
- Proven ability to build relationships with and influence C-level and senior executive stakeholders.
- Demonstrated expertise in value-based commercial negotiation, business case development and quantification, contract renewals, and account portfolio segmentation.
- Strong command of revenue forecasting, pipeline development, and complex portfolio management, with excellent attention to detail.
- Ability to combine strategic customer empathy with sufficient technical understanding of payment infrastructure to address executive-level client challenges.
- Strong commercial, analytical, communication, and relationship-management skills.
- High ownership and accountability, with a demonstrated ability to drive initiatives through completion.
- Comfortable operating in fast-paced and ambiguous environments where priorities can evolve quickly.
- Ability to collaborate effectively across multiple functions and maintain strong alignment among internal and external stakeholders.
Responsibilities
- Own strategic relationships with enterprise accounts, serving as the primary point of contact and trusted advisor for C-level stakeholders.
- Develop and execute account strategies based on portfolio segmentation, adapting engagement and commercial approaches across strategic, growth, and transactional accounts.
- Lead commercial negotiations covering renewals, pricing, payment terms, and supply agreements, using value-based negotiation and quantified business cases.
- Drive revenue expansion through upselling and cross-selling while developing a high-quality pipeline of opportunities across the account portfolio.
- Own monthly, quarterly, and annual forecasting and account planning, proactively identifying revenue risks and growth opportunities.
- Monitor account health indicators, including NPS and client referenceability, and address potential concerns before they affect customer satisfaction.
- Analyze customer profitability and develop strategies to protect margins while managing pricing and discounting decisions.
- Collaborate with Sales, Product, Legal, Finance, and Operations to resolve complex technical and operational issues at the executive level.
- Gather customer feedback and translate insights into opportunities for product and service improvements.
- Stay informed about payment industry developments and emerging trends to anticipate customer needs and market opportunities.
- Mentor junior Key Account Managers and peers and contribute to strategic account review forums.
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