Renewals Account Manager - LATAM
New
O
OneleetCybersecurity and Compliance
LATAM - RemoteFull-TimeMiddle
Salary$64K - $84K; $64K – $84K • Offers Equity; OTE $64K – $84K • Offers Equity
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisNegotiationHubSpotAccount ManagementCRM
Requirements
- 3+ years in renewals, account management, or a closely related post-sale revenue role, in B2B SaaS.
- Demonstrated experience building reporting and forecasting from the ground up.
- Strong proficiency with spreadsheets.
- Proficiency with CRM tooling (e.g., Pylon, HubSpot).
- Proven track record of hitting retention or renewal targets.
- Comfortable with ambiguity and autonomy, with an ability to create structure.
- Strong negotiation and commercial instincts.
- Clear communicator who can present renewal forecasts and risks credibly to leadership and key stakeholders.
Responsibilities
- Own the full renewals cycle: tracking upcoming renewals, leading renewal conversations, negotiating terms, and closing on time.
- Build the renewals process from scratch: renewal timelines, escalation paths, risk triggers, and the cadence for engaging customers ahead of their renewal date.
- Design and maintain renewal reporting and forecasting models and dashboards that show renewal rates, at-risk revenue, gross/net retention, and forecast accuracy.
- Develop an early-warning system to flag at-risk accounts and partner with CS to intervene before churn.
- Establish renewal data hygiene in the CRM so renewals are tracked accurately and reporting is trustworthy.
- Surface trends from renewal outcomes to inform pricing, packaging, and product decisions.
- Partner cross-functionally with CS and Finance to align on retention targets and process.
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