Senior Account Manager
New
B
Brains and BrandsB2B Content Marketing
Johannesburg South, Gauteng, South Africa. Cape Town, Western Cape, South Africa. Pretoria, Gauteng, South Africa. Bogotá, Bogota, Colombia. Mexico City, Mexico City, Mexico. Lima, Callao Region, Peru, US business hoursFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Project ManagementAsanaNotionAccount Management
Requirements
- Proven senior-level experience in account management, client success, or project management in a B2B services or agency environment.
- Exceptional spoken and written English communication skills with the authority to lead client conversations.
- Exceptionally organized with the ability to manage multiple client accounts and internal workstreams simultaneously.
- Proactive instinct to identify and address problems before they escalate.
- Experience coordinating a team's weekly output and holding members accountable to deadlines and quality standards.
- Polished, professional, and responsive communication style.
- Ability to work during US business hours.
- Submission of a 1 to 2 minute Loom video introduction detailing relevant experience and problem-solving skills.
Responsibilities
- Serve as the senior point of contact for a portfolio of B2B client accounts.
- Lead weekly client sync calls with clear agendas, structured updates, and decisive follow-through.
- Anticipate client concerns, delivery risks, and relationship friction before they surface.
- Translate client feedback into internal briefs and action items.
- Manage the internal team's weekly task list and keep deliverables on track.
- Own project tracking with accurate status and clear next steps.
- Prepare weekly status updates and program performance summaries.
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