Sr. Customer Success Director - Pharmaceutical Brands
New
J
JobgetherHealthTech
Fully remote work within the United StatesFull-TimeSenior
SalaryBase salary of $150,000–$180,000, depending on experience, location, and qualifications.
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Job Details
- Experience
- 10+ years of experience in customer success, account management, sales, or a related field
- Required Skills
- Data AnalysisCross-functional Team LeadershipCustomer SuccessSaaSAccount Management
Requirements
- Bachelor’s degree in Business, Marketing, Life Sciences, or a related field (MBA preferred).
- 10+ years of experience in customer success, account management, or sales.
- Substantial experience serving pharmaceutical manufacturers.
- Proven account management experience within a service provider or SaaS environment.
- Track record of achieving customer satisfaction, retention, and account growth objectives.
- Experience serving as the most senior client-facing owner for strategic accounts, including executive stakeholders.
- Strong understanding of pharmaceutical manufacturer needs and commercial environments.
- Exceptional written and verbal communication and presentation skills.
- Experience designing scalable processes for cross-functional customer relationships, onboarding, and retention.
- Deep experience translating complex technology and data concepts for non-technical audiences.
Responsibilities
- Serve as the primary strategic contact for a portfolio of top-tier pharmaceutical brand clients.
- Build a deep understanding of client objectives and business challenges to strengthen retention and account value.
- Lead regular account reviews, presenting strategic recommendations and progress against KPIs.
- Identify, pursue, and close upsell, cross-sell, and additional brand expansion opportunities.
- Develop scalable playbooks, templates, and enablement tools for the broader customer success organization.
- Lead voice-of-customer initiatives to inform product, marketing, and commercial planning.
- Oversee service delivery, project timelines, and client expectations to ensure high-quality execution.
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