- Engage, educate, and activate targeted HCPs with the Samples functionality.
- Guide providers through the sample request process and identify reorder opportunities proactively.
- Consult HCPs and office staff to improve access and adherence.
- Deliver high-touch service via phone, Zoom, and email using a strategic, consultative approach.
- Analyze utilization data to identify opportunities for follow-up, expanded service use, and retention.
- Partner with internal cross-functional teams to refine scripts, outreach cadences, and follow-up workflows.
- Document activities in the CRM, including call outcomes, follow-ups, and value attribution.
- Provide real-time product feedback to internal functions.
Account ManagementCRMHubSpot