- Serve as primary point of contact for top-tier pharmaceutical brand clients.
- Develop and execute strategic customer success plans to drive retention and growth.
- Identify and close upsell and cross-sell opportunities across manufacturer accounts.
- Conduct regular account reviews and provide data-driven strategic recommendations.
- Create scalable playbooks, templates, and enablement tools for the customer success team.
- Mentor and coach less experienced customer success managers.
- Lead voice-of-customer strategy and integrate client feedback into internal roadmaps.
Project ManagementCustomer SuccessSaaS+1 more